Customer Service

Level 2 & 3


Does this sound like you?Customer Service Apprenticeship Student

  •         Organised
  •         Customer focus
  •         Presentable
  •         Great people skills
  •         Good communication skills
  •         Adaptable


About the Course

This course will concentrate on your high quality service and communication with customers. Customer Service Level 2 and 3 has been designed for you to help deal with customer service within your daily job role. This can range from working in an office to working in a public house. Covering a variety of themes, this award is aimed at providing customers with a positive impression of yourself, processing customer service information, making customer service personal, and dealing with customers face to face and on the telephone.


Job Roles

This course will give you skills that will serve you well in a variety of industries.

  •         Customer Support Agent
  •         Customer Service Operator
  •         Customer Service Team Leader
  •         Customer Service Manager
  •         Customer Relations Office

Latest News

OFSTED - It's good to be Good

Steadfast Training recently underwent a short 2 day OFSTED inspection, to which we successfully secured our previous ‘Good’ grade 2.

We are an ILM approved centre!

Steadfast Training Ltd Company Day 2017

Steadfast Training Ltd held their annual Company Day on Friday 7th July

NEW Safeguarding Newsletter

The third issue of our Safeguarding Newsletter is now available to read

Steadfast Training Ltd granted Chartered status

We are pleased to announce that Steadfast Training Ltd is now a member of The Chartered Institution for Further Education (CIFE), one of only three Independent Training Providers to receive Chartered Status.