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Employability with Customer Service – Level 1

16 November 2020 @ 9:30 am - 20 November 2020 @ 3:00 pm

Employability with Customer Service – Level 1
This course is for people who want to improve their customer service skills and gain a qualification which proves their skills and knowledge. This course looks at a variety of customer service skills to encompass the majority of the industries within this region.

• Self – Assessment
• Investigating Rights and Responsibilities at Work
• Developing Personal Presentation Skills
• Building Working Relationships with Customers
• Recognise and Deal with Customer Queries, Requests and Problems
• Make and Receive Telephone Calls

This is an online course, learners must have access to the internet and computer/tablet.

This course will last for 1 week. The course will start at 9:30 with a group training session, before learners being assigned work based on group session and partaking in a 121 call with the tutor

Please email info@steadfasttraining.co.uk for further information, availability and bookings.

Contact: info@steadfasttraining.co.uk


16 November 2020 @ 9:30 am
20 November 2020 @ 3:00 pm
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