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Employability with Customer Service – Level 1

8 November 2021 @ 9:30 am - 12 November 2021 @ 3:00 pm

Employability with Customer Service and Social Media – Level 1
This course is for people who want to improve their customer service skills and gain a qualification, which proves their skills and knowledge.

COURSE OBJECTS AND SUBJECTS COVERED

  • Self – Assessment
  • Investigating Rights and Responsibilities at Work
  • Developing Personal Presentation Skills
  • Building Working Relationships with Customers
  • Recognising and dealing with customer queries, requests and problems
  • Making and receiving telephone calls
  • Know how social media applications are used and know how to create an online profile
  • Know the risks of promoting an online profile through social media
  • Know how to use social media to identify employment opportunities
  • Know how to communicate with employers using social media

This is an online course, learners must have access to the internet and computer/tablet.

This course will last for 1 week. The course will start at 9:30 with a group training session, before learners being assigned work based on group session and partaking in a 121 call with the tutor

Please email info@steadfasttraining.co.uk for further information, availability and bookings.
Contact: info@steadfasttraining.co.uk

Details

Start:
8 November 2021 @ 9:30 am
End:
12 November 2021 @ 3:00 pm
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