Employability with Customer Service – Level 1 – Online

This course is for people who want to improve their customer service skills and gain a qualification, which proves their skills and knowledge.

COURSE OBJECTS AND SUBJECTS COVERED

• Self – Assessment
• Investigating Rights and Responsibilities at Work
• Developing Personal Presentation Skills
• Building Working Relationships with Customers
• Recognising and dealing with customer queries, requests and problems
• Making and receiving telephone calls
• Know how social media applications are used and know how to create an online profile
• Know the risks of promoting an online profile through social media
• Know how to use social media to identify employment opportunities
• Know how to communicate with employers using social media

This is an online course, learners must have access to the internet and computer/tablet.

This course will last for 1 week. The course will start at 9:30 with a group training session, before learners being assigned work based on group session and partaking in a 121 call with the tutor

Please email info@steadfasttraining.co.uk for further information, availability and bookings.