Digital Call Centre Operations
View more: Contact Centre Operations
This qualification informs and guides learners through the process of sourcing, applying for and securing employment in a digital call centre environment. It provides a structured route with knowledge and skills in both the generic skills required and the specific industry introduction skills and knowledge
Brush up on your numeracy skills, too, whilst achieving this professional qualification. We help you get the practical skills (including how to use numbers) that you need for working in this sector.
Course Objectives:
- Behaviour and Standards at Work
- Digital presence, awareness and safety
- Provide contact centre customer service
- Portray a customer-friendly and positive attitude in a call centre environment
- Incoming telephone communication and sales
- Supporting customers by working with others in a contact centre
- Outgoing telephone communication and sales
Are you eligible?
- 19+
- Unemployed and currently on benefits
- Not already completed a previous employability qualification
- As this course is delivered via Zoom, you would also need access to a laptop/tablet with Wi-Fi
To book a place on the course please contact your work coach/advisor
To learn more about opportunities for full or part funded, high quality training for you and your staff, call 0845 223 2401, or email us at upskill@steadfasttraining.co.uk