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View more: Employability with Retail

This course is for people who want to improve their customer service skills and gain a qualification which proves their skills and knowledge. This course looks specifically at customer service skills required that are within a retail environment.

Brush up on your numeracy skills, too, whilst achieving this professional qualification. We help you get the practical skills (including how to use numbers) that you need for working in this sector. We will deliver hybrid online training. Incorporating group and one to one training with additional self learning

Course Objectives:

• Self – Assessment
• Investigating Rights and Responsibilities at Work
• Understanding the Business of Retail
• Understanding how a Retail Business Maintains Health, Safety and Security on its Premises
• Understanding the Control Handling and Replenishment of Stock in a Retail Business
• Understanding the Retail Selling Process
• Understanding Customer Service in the Retail Sector
• Understanding how Teams Contribute to the Effectiveness of a Retail Unit

Are you eligible?

• 19+
• Unemployed and currently on benefits
• Not already completed a previous employability qualification
• As this course is delivered via Zoom, you would also need access to a laptop/tablet with Wi-Fi

To book a place on the course please contact your work coach/advisor

To learn more about opportunities for full or part funded, high quality training for you and your staff, call 0845 223 2401, or email us at upskill@steadfasttraining.co.uk