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View more: Employability with Retail Pathway (Connect2Grow)

This course is for people who want to improve their customer service skills and gain a qualification which proves their skills and knowledge. This course looks specifically at customer service skills required that are within a retail environment.

Course Objectives:

During your programme of learning you will take part in group and individual activities and participate in discussions. Your tutor will support you along the way and help you to demonstrate your knowledge and understanding of Retail and help you in understanding:

• Self - Assessment
• Investigating Rights and Responsibilities at Work
• Understanding the Business of Retail
• Understanding how a Retail Business Maintains Health, Safety and Security on its Premises
• Understanding the Control Handling and Replenishment of Stock in a Retail Business
• Understanding the Retail Selling Process
• Understanding Customer Service in the Retail Sector
• Understanding how Teams Contribute to the Effectiveness of a Retail Unit

Are you eligible?

• 16+
• Have a National Insurance number
• Have a South Holland or Boston postcode

To book a place on the course please contact your work coach/advisor

To learn more about opportunities for full or part funded, high quality training for you and your staff, call 0845 223 2401, or email us at upskill@steadfasttraining.co.uk