HR Support professionals provide front-line support to managers and employees in medium to large organisations or act as HR Managers in small organisations. They handle day-to-day HR queries, provide advice on a range of HR processes from recruitment to retirement, and ensure compliance with company policy and current law. They also manage HR systems, provide relevant HR information to the business, and may take ownership of advising managers on various HR issues. Additionally, they stay updated on business and HR legal/policy/process changes relevant to their role.

During their apprenticeship, the individual will gain the skills, knowledge, and behaviours required for their chosen role and industry. Below are examples of the subject areas to aid them in this effort:

• Business understanding
• HR Legislation and Policy
• HR Function
• HR Systems and Processes
• Service Delivery
• Problem solving
• Communication & interpersonal
• Teamwork
• Process improvement
• Managing HR Information
• Personal Development

This EPA has 2 assessment methods.

• Assessment Method 1: Consultative Project
• Assessment Method 2: Professional Discussion

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation