A Healthcare Support Worker plays an integral role in providing exceptional care to individuals while working as part of a team. They perform specific clinical duties and monitor the overall progress, comfort, and wellbeing of patients. In their daily work, an employee in this occupation interacts with;

• Patients, service users, carers and their families
• Registered healthcare professionals, for example doctors, nurses and other allied health professionals
• Social care staff including registered managers, adult care workers and social workers
• Administration, management and other staff like cleaners, drivers, porters and receptionists

During their apprenticeship, the individual will gain the skills, knowledge, and behaviours required for their chosen role and industry. Below are examples of the subject areas to aid them in this effort:

• Communication
• Personal centred care and support
• Basic life support
• Personal and people development
• Duty of care
• Infection prevention and control
• Equality and diversity
• Health intervention
• Dementia, cognitive issues, mental health
• Physiological measurements
• Health, safety and security
• Safeguarding
• Moving and handling

This EPA has 2 assessment methods.

• Assessment Method 1: Observation of practice with questions
• Assessment Method 2: Professional Discussion

Healthcare assistant, Healthcare support worker, Mental health support worker, Nursing assistant, Personal assistant, Support worker.